Many problems encountered by BondDesk*Directs' users originate in the local environment, rather than in the application itself. If you have a problem using the trading system, you should first call your Account Manager, or Administrator for assistance.
In addition, BondDesk Group maintains a Customer Support Desk for both customer service and technical support:
|
BondDesk Group Customer Support Desk |
1-248-601-5251 |
7:00am - 7:00pm EST |
|
BondDesk Trading Trade Support |
1-877-222-6637 |
9:00am - 6:00pm EST |
Note. When calling the Customer Support Desk, please have the following information ready:
A description of what happened and what you were doing when the problem occurred.
The exact wording of any error message that appeared on the screen.
A description of how you tried to solve the problem.
Any relevant technical information about your environment (ID, version number, build date, O/S etc.).
To submit comments, or suggestions, email us at support@bonddesk.com